Neatify Staff App

Privacy Policy – Neatify Staff App

Last updated: 6 February 2026

The Neatify Staff App (“App”) is operated by The Neatify Team (“Company”, “we”, “our”, or “us”). The App is intended exclusively for authorized service staff to manage and complete assigned work-related tasks.

This Privacy Policy explains how we collect, use, store, and protect information when you use the Neatify Staff App.

1. Information We Collect

We collect only the minimum information required to operate the App and support internal service operations.

a. Personal Information
We collect basic personal information such as your name, registered phone number, and staff identification details. This information is used to:

• Create and manage staff accounts
• Verify user identity
• Assign service tasks accurately
• Maintain operational accountability

We do not collect unnecessary or excessive personal data.

b. Camera and Image Data
The App may access the device camera to allow users to capture service-related images, such as before-and-after work photos. These images are used strictly for:

• Task documentation
• Quality assurance
• Operational verification

Camera access is activated only when the user initiates an image capture action and is never used in the background.

c. Storage Access
Storage access is required to temporarily store images captured or selected by the user before uploading them to secure servers. The App:

• Does not scan, read, or access unrelated files or media
• Accesses storage strictly for work-related images

d. OTP and Authentication Data
We collect phone numbers to send One-Time Passwords (OTPs) for secure login and authentication. OTPs:

• Are used only for verification purposes
• Are time-bound
• Are not stored permanently after verification

This helps prevent unauthorized access.

e. Internet and Network Data
The App requires internet access to authenticate users, sync job details, upload images, and communicate with backend services. Network access is used solely for functional operation.

The App does not track, profile, or monitor users and does not collect precise location data.

2. Purpose of Data Collection

We collect and use data strictly for legitimate operational, security, and compliance purposes.

a. Authentication and Authorization
User information is used to verify staff identity and ensure only authorized personnel can access the App and assigned tasks.

b. Task Assignment and Management
Collected information allows us to assign, manage, and track service tasks efficiently, ensuring accountability and operational accuracy.

c. Service Documentation
Images and task updates are used to document service activities, verify job completion, ensure service quality, and resolve operational issues if required.

d. Application Stability and Improvement
Technical and usage-related data may be used internally to monitor performance, identify errors, and improve reliability and user experience.

e. Service Quality and Compliance
Information may be used for internal audits, quality checks, and compliance verification in accordance with company standards and applicable regulations.

f. No Advertising or Marketing Use
We do not use user data for advertising, promotions, analytics for marketing, or third-party marketing purposes.

3. OTP-Based Authentication

The App uses OTP-based authentication instead of passwords to enhance security and reduce the risk of account misuse.

4. Data Storage and Security

All data transmitted between the App and our servers is protected using HTTPS encryption. Stored data is safeguarded using authentication controls, role-based access, and industry-standard security practices.

5. Third-Party Services

The App may use trusted third-party services for backend infrastructure, hosting, authentication, and performance monitoring necessary for app operation.

These services are used strictly for operational purposes and are required to comply with applicable data protection standards. No user data is shared for advertising or marketing purposes.

6. Data Sharing and Disclosure

We do not sell, rent, or trade user data. Data may be shared only:

• With authorized internal systems
• With trusted service providers required to operate the App
• When required by law, regulation, or legal process

7. Data Retention

User data is retained only for as long as necessary to fulfill operational, legal, or compliance requirements. When no longer required, data is securely deleted or anonymized.

8. User Rights and Control

Users may request access, correction, or deletion of their personal data, subject to legal obligations. Requests will be addressed within a reasonable timeframe.

9. Children’s Privacy

The App is intended for individuals 18 years of age or older. We do not knowingly collect personal information from children. If such data is identified, it will be deleted promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published with a revised date. Continued use of the App indicates acceptance of the updated policy.

11. Grievance Officer & Contact Information

In accordance with applicable Indian laws, users may contact our designated Grievance Officer for any concerns related to data privacy, app usage, or compliance.