The Neatify Team Partner

Privacy Policy – The Neatify Team Partner

Last updated: 4 August 2026 | App Version: 4.0.0

The Neatify Team Partner mobile application (Package Name: com.theneatifyteam.partner, referred to as the “App”) is operated by The Neatify Services (OPC) Private Limited (“Company”, “we”, “our”, or “us”). The App is designed exclusively for authorized service partners and staff to manage service operations, receive customer job assignments, track earnings, and navigate service zones.

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you use our mobile application, in compliance with applicable data protection laws and Google Play Developer Policies (including the User Data Policy and Prominent Disclosure Requirements).

1. Information We Collect

To deliver core partner features and support daily operations in Version 4.0.0, we collect the following types of information:

a. Location Data (Foreground & Background)
We collect precise GPS coordinates (latitude and longitude) and coarse network location data. Specifically:

• Foreground Location: Collected while using the app to render your position on the interactive Google Map, display assigned zone polygon boundaries, and verify arrival at customer locations.
• Background Location (Continuous Live Location Sync): When toggled "ON DUTY", the app collects location data in the background (using FOREGROUND_SERVICE and ACCESS_BACKGROUND_LOCATION permissions via our background location tracking service). This ensures real-time job allocation, customer safety tracking, and automated boundary warning alerts if you move outside your assigned service zone.

b. Personal & Identification Data

• Name, registered phone number, profile photo, and Partner/Staff ID.
• Government-issued ID documents or verification proof for partner onboarding and security compliance.

c. Financial & Earnings Data

• Completed job payouts, earnings history, and pending balances tracked via the Pending Amount Dashboard.
• Service cancellation records, accumulated cancellation fees, and generated cancellation reports via the Service Cancellation Screen.
• Customer names, job completed timestamps, and payment statuses (PENDING vs PAID) required for PDF statement generation and bookkeeping.

d. Camera & Image Data

• Camera access (CAMERA) is requested strictly when you initiate actions such as scanning service OTP codes, updating profile pictures, or taking work completion proof photos.
• The app does not access your camera in the background or without your explicit action.

e. Media, Audio & Storage Access

• Audio Settings (RECORD_AUDIO, MODIFY_AUDIO_SETTINGS): Used exclusively to play custom notification alerts (duty shift reminders and zone warning alerts) at appropriate volumes for duty shift alarms and out-of-bounds geofence warnings.
• Storage Access (READ_EXTERNAL_STORAGE, WRITE_EXTERNAL_STORAGE): Required to generate, print, and save downloadable PDF statements (earnings and cancellation fee reports) to your device using Expo Print and Expo Sharing.

f. Daily Duty Alarms & Notifications

• Alarm Permissions (SCHEDULE_EXACT_ALARM, USE_EXACT_ALARM, POST_NOTIFICATIONS): Used to schedule high-priority local duty alarms (e.g., 7:30 AM pre-duty chime, 8:00 AM shift start, 8:00 PM shift end) and send job dispatch notifications.
• Boot Completed Receiver (RECEIVE_BOOT_COMPLETED): Ensures scheduled duty shift alarms automatically re-register if your device reboots.
• Vibration Control (VIBRATE): Provides haptic vibration alerts for incoming job assignments and urgent duty reminders.

g. Technical, Network & Device Data

• Internet connection state (INTERNET, ACCESS_NETWORK_STATE), device model, OS version, and app performance logs to maintain app stability and sync real-time coordinates with our Supabase database.

2. Purpose of Data Collection & Use

We use the collected information strictly for legitimate operational, safety, and administrative purposes:

• Live Dispatch & Route Optimization: Assigning nearby customer requests based on your live GPS location while on duty.
• Assigned Zone Management & Geofencing: Monitoring whether you are within your designated service polygon boundaries and alerting you when out of bounds.
• Duty Shift Reminders: Triggering automated exact alarms to remind you to toggle ON/OFF duty on time.
• Financial Auditing & Bookkeeping: Displaying completed vs pending payouts and exporting downloadable PDF statements for financial records.
• Authentication & Security: Sending OTPs for secure passwordless login and verifying partner identity.
• Quality Control & Proof of Service: Verifying work completion via uploaded service images and OTP code validation.

3. Prominent Disclosure & Consent for Location Access

In accordance with Google Play's User Data Policy regarding Prominent Disclosure and Consent Requirements:

• In-App Prominent Disclosure: Before background location permission is requested, the App displays an explicit in-app dialogue detailing how and why location data is collected in the background.
• User Consent: Background tracking is activated only after you grant explicit permission. You may toggle your duty status to "OFF DUTY" at any time to immediately suspend background location sync.
• No Background Commercial Tracking: We do not sell location data to third parties, nor do we track location for advertising or marketing purposes.

4. Third-Party Services & SDK Disclosures

To provide core features, the App integrates with trusted third-party services that process data under strict confidentiality and security standards:

• Google Maps SDK: Used to display interactive maps, service polygon boundaries, and partner locations. Subject to the Google Privacy Policy.
• Supabase Backend Infrastructure: Used for secure user authentication, database storage, and real-time location coordinate synchronization over encrypted HTTPS connections.
• Expo Print & Sharing Framework: Used locally on your device to format and export PDF statements.

5. Data Sharing & Disclosure

We do NOT sell, rent, or trade your personal or location data to any third party for marketing or advertising. Data is shared only under the following limited circumstances:

• With Customers: When you are assigned a customer service request and on duty, your live location and name are shared with the customer to track your arrival.
• Internal Operational Systems: Backend database sync (Supabase) necessary to operate job dispatching and payouts.
• Legal & Regulatory Requirements: If required by court order, law enforcement, or applicable Indian laws.

6. Data Retention & Security

We implement industry-standard administrative, technical, and physical security measures (including HTTPS encryption, role-based access controls, and secure token authentication) to safeguard your data.

Location coordinate logs are retained only as long as necessary for job fulfillment and dispute resolution, after which they are aggregated or deleted. Financial earnings and service records are retained as required by tax and business laws in India.

7. Permission Management & User Control

You maintain full control over device permissions:

• Location Permissions: You can modify or revoke Location permissions (Foreground & Background) at any time via Device Settings > Apps > The Neatify Team Partner > Permissions > Location. Note that revoking location access may prevent you from toggling "ON DUTY" or receiving job assignments.
• Notifications & Alarms: You can adjust notification and exact alarm settings through device settings or in-app preferences.

8. Children's Privacy

The App is strictly intended for adult service professionals aged 18 and older. We do not knowingly collect information from children under 18.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect app updates (such as Version 4.0.0) or regulatory changes. Updated versions will be posted on this page with a revised "Last Updated" date.

10. Grievance Officer & Contact Information

In compliance with the Information Technology Act, 2000 and rules made thereunder, if you have questions, concerns, or grievances regarding your privacy or data handling, please contact our Grievance Officer: